Hyatt House Dallas/Addison

Just to be clear, this is an extended stay apartment complex. So any references to "adjoining", "suite", etc. all mean apartments next door and 1 or 2 bedroom apartments. We stayed in a 2 BR 2 BA which was a nice size. One room has a king bed with a shower and the other had 2 queens with a tub. The layout was fine. The closets were large, but I'm traveling so I didn't need a walk-in closet. The ice maker didn't work in our fridge. We were able to get the front desk to bring us a bag. There is an ice machine in the lobby area. They also have coin operated washers & dryers, which I didn't have time to use, but they looked fine. The room had been remodeled but had some issues with cleanliness. It was apparently an issue to get a shower curtain for the bathroom with the tub, so we didn't have one the first 2 nights. The lobby is in a different building, just as if it was a management office of a complex. These are 3 story buildings. Keep in mind if you have a lot of luggage, there is no elevator. We noticed trash piling up in the lower outside trash cans. There were quite a few broken down cars in the parking lot including a Hyatt House van sitting there with a flat tire. They charge $7.00 a day for parking which makes no sense. There is plenty of parking! The breakfast was decent but they were out of milk on my 2nd day. How do you run out of milk? Send someone to the store! There is also a bar at the front desk. The 2 ladies at the front were very helpful. All-in-all it was an ok trip. we weren't there much anyway.

I am in town for work and found a cockroach this morning. I had to fight with the front office person to get them to come take care of it because maintenance wasn’t in yet. He assured me it’s very rare it happens. I continued to get ready for the day and while showering had 2 more run around the bathroom. I immediately packed my stuff and got out. A manager was supposed to call 4 hours again and still haven’t heard a word about it. Every staff member I encountered told me that it’s normal to have cockroaches. I called around to the 4 other hotels that were close and ask if they’ve experienced this and was told no- that shouldn’t happen and it’s not normal. I am so disappointed in the facility as a whole. Half of my outlets didn’t work, everything in the pictures appears nice, but is broken down and dingy and now a cockroach issue. With no manager calling back either it is very discouraging to ever even attempt to give them another chance. I highly recommend that you DO NOT stay at this hotel. The only picture I got was of one that was dead and much smaller than the others .

Attitudes, ripped carpets, broken door, and cockroaches. I found two cockroaches in my room when I first came in. I also came into my room with the carpet fully covered in crumbs, and the room smelling like someone just used the toilet. I had to get housekeeping to vacuum, and to spray air freshener everywhere. I had to kill the cockroaches myself and couldn’t switch rooms due to accessibility issues and needed a room on the first floor. this is my second time here, and this will most likely be my last, especially because of the attitude i got for asking for housing supplies.

The room was fine except ceiling had an obvious leak and the shower pressure is terrible. I had to wash my hair in the kitchen sink, and the towel rack in the shower was peeling with rust. Reported it and no follow up????Saw one cockroach; reported it and they sprayed. The breakfast is ok. Same thing every other day. Scrambled eggs sausage, ham. Buns , grits😫, boiled eggs, fruit, waffles maker. They charge for parking?? 7-10 per day even on an extended stay. But yet they don’t patrol the lot so people park for free. Was on extended stay and it was apparent. If you’re going to charge patrol the lot?? The hotel is ok. I would not agree with the price per night. Should be lower.

First off, I definitely do not recommend this location until they straighten up. My family and I booked two rooms in advanced, days in advanced, got into the city and checked in only to be told that our room was actually not available. Our room wasn’t available because they allowed the current guests to stay in our room that we had booked, they allowed something they shouldn’t have allowed in the first place. They “tried” to look for rooms at their other hotels and said nothing. They “apologized” with the most insincere faces, little to no emotion or concern to what had just happened. For two people who work in customer service, who are THE FACES of Hyatt, they were not empathic and their customer service was one of the worst ones I’ve ever experienced. Would not recommend unless you want to be treated poorly and unfairly. Can only imagine how bad the service would’ve been if we continued to stay with them. Eventually stayed elsewhere because of this situation. The ones in the front desk were some girls named Vanessa and D’asia. The experienced was worsened with the customer service that they showed.

Just to be clear, this is an extended stay apartment complex. So any references to "adjoining", "suite", etc. all mean apartments next door and 1 or 2 bedroom apartments. We stayed in a 2 BR 2 BA which was a nice size. One room has a king bed with a shower and the other had 2 queens with a tub. The layout was fine. The closets were large, but I'm traveling so I didn't need a walk-in closet. The ice maker didn't work in our fridge. We were able to get the front desk to bring us a bag. There is an ice machine in the lobby area. They also have coin operated washers & dryers, which I didn't have time to use, but they looked fine. The room had been remodeled but had some issues with cleanliness. It was apparently an issue to get a shower curtain for the bathroom with the tub, so we didn't have one the first 2 nights. The lobby is in a different building, just as if it was a management office of a complex. These are 3 story buildings. Keep in mind if you have a lot of luggage, there is no elevator. We noticed trash piling up in the lower outside trash cans. There were quite a few broken down cars in the parking lot including a Hyatt House van sitting there with a flat tire. They charge $7.00 a day for parking which makes no sense. There is plenty of parking! The breakfast was decent but they were out of milk on my 2nd day. How do you run out of milk? Send someone to the store! There is also a bar at the front desk. The 2 ladies at the front were very helpful. All-in-all it was an ok trip. we weren't there much anyway.

I am in town for work and found a cockroach this morning. I had to fight with the front office person to get them to come take care of it because maintenance wasn’t in yet. He assured me it’s very rare it happens. I continued to get ready for the day and while showering had 2 more run around the bathroom. I immediately packed my stuff and got out. A manager was supposed to call 4 hours again and still haven’t heard a word about it. Every staff member I encountered told me that it’s normal to have cockroaches. I called around to the 4 other hotels that were close and ask if they’ve experienced this and was told no- that shouldn’t happen and it’s not normal. I am so disappointed in the facility as a whole. Half of my outlets didn’t work, everything in the pictures appears nice, but is broken down and dingy and now a cockroach issue. With no manager calling back either it is very discouraging to ever even attempt to give them another chance. I highly recommend that you DO NOT stay at this hotel. The only picture I got was of one that was dead and much smaller than the others .